Our terms and conditions

Article n°1: Object

1.1 The terms and conditions described below detail the rights and obligations of the company Al-Muhib and customers as part of the sale of goods present on its website http://www.al-muhib.com .

1.2 All sales completed by the Al-Muhib society implies unconditional acceptance of the buyer to these general conditions of sale.

Article n°2: Product presentations

2.1 The characteristics of the products offered for sale are described and presented on each relevant product page.

2.2 The photographs do not enter into the contractual field.

2.3 The responsibility of Al-Muhib company don't be held liable if errors are introduced.

2.4 All texts and images presented on the site of the Al-Muhib society are reserved for the world, under copyright and intellectual property; their reproduction, even partial, is strictly prohibited.

Article n°3: Validity of Sell

3.1 The products are offered for sale while stocks last.

3.2 When ordering a product become unavailable, the customer will be informed of this, as soon as possible, by email or by postal letter.

Article n°4: Prices of products and shipping

4.1 Our website product pages show the net prices in dollars (VAT not applicable - Section 293 B of the CGI (FRANCE)), excluding postage.

4.2 The shipping costs default are standart postage fee (LAPOSTE - FRANCE), they appear on the screen after selecting each product by the customer and are available at any time in the "Shopping car" tab at the top.

4.4 Al-Muhib company reserves the right to change prices at any time but the products ordered are charged at prevailing prices in the recording of the order.

Article n°5: Order

5.1.1 Beforehand to the first order, the customer agrees to create an account on the website by providing some information to the order management and delivery in particular, his name, his mailing address, his email needed to confirm the order, his phone numbers. All client information is protected by a personal password entered by the customer himself and changed at will by itself.

5.1.2 Failure to communicate the required information requested, the Al-Muhib company will not be able to process the customer's order. .

5.2 The customer can at any time check each of the items previously entered during the ordering process and thus correct his errors.

5.3 The order is final after acceptance of these terms of sale by the customer and payment validation.

5.4 Al-Muhib company confirms the order by e-mail; This information included all elements of the order.

5.5 The data recorded by the Al-Muhib company constitute proof of the nature, content and date of the order. This is archived by the Al-Muhib company under the conditions and the legal deadlines; the client can access this filing by contacting the Customer Relations department.

Article n°6: Payment and conditions

6.1 Orders are payable in dollars only..

6.2 The payment is only by credit or debit card with paypal, no account is needed.

Payment by credit or debit card is done only via Paypal. This implies that no banking information concerning you is transmitted directly via our website http://www.al-muhib.com. Payment by credit card is perfectly secure. Your order will be recorded upon acceptance of payment by Paypal service.

Article n°7: Delivery

7.1 We ship worldwide via the standard postal service of our country (Laposte France), we reserve the right to cancel or refuse any order in a country where the products are not Conform with regulations.

7.2 Orders usually ship in 24 / 72h after receipt of payment.

7.3 The standard shipping method is by bubble envelope (for small items) or by parcel, the shipping time depends on the country and the delivery option selected, the choice and details of shipments modes is available at validation of the order.

7.4 Shipping charges are based on the current price Laposte 2016.

7.5 Any error or delay can not be attributed to the al-Muhib company if the information provided by the customer prove to be incomplete or incorrect. We recommend therefore confirm precisely your exact coordinates.

7.6 The Company can not group two distinct orders and the customer must pay the shipping cost for each.

Article n°8: Withdrawal period

8.1 The buyer has a period of 14 days, from the receipt of goods, to exercise his right of withdrawal without any reasons or pay penalties, except return fees. If the 14-day period to expire on a Saturday, Sunday or a holiday, it is extended to the next business day.

8.2 In case of exercising the right of withdrawal, the company will reimburse the buyer for the total amount paid, as soon as possible and at the latest within 14 days of the date on which this right was exercised.

8.3 Returned items must be presented in their original condition, new.

8.4 Prior to the expiration of the withdrawal period, the customer will communicate its decision:

      - By completing the refund form via "order history"

      - By declaring email her choice of withdrawal (contact@al-muhib.com)

8.5 In case of dispute, it is the customer's responsibility to prove that he has complied with the withdrawal period.

Article n°9: Provision of law "COMPUTER AND FREEDOM"

9.1 Our website http://www.al-muhib.com was the subject of a prior declaration to the National Commission for Computing and Liberties (CNIL), registered under number 1830535.

9.2 The data collected on the website http://www.al-muhib.com  are intended and necessary for order management and trade relations with the customer. These data are processed and stored under conditions designed to ensure their safety.

9.3 Some data are optional for order processing, it is the customer's complete or not the concerned field.

9.4 Minor Personal data must be parental permission, it may oppose their storage and / or transmission to third parties.

9.5 In accordance with the Data Protection Act of 6 January 1978, the customer has at any time, a right of access, rectification and opposition to all personal data by writing a letter, with proof of identity, Al-Muhib, 32 rue des hirondelles, 91310 Linas FRANCE or changing by itself on the site http://www.al-muhib.com

Customer Relations Department:

For any informations please contact the Customer Relations Department via:


32 rue des hirondelles 
91310 LINAS